CRM software with a ticketing system is essential for businesses that want to keep track of customer requests, inquiries, and complaints. With numerous CRM software options available in the market, it can be challenging to find the right one for your business. In this article, we have compiled a list of the ten best CRM software with a ticketing system to help you make an informed decision.
1. HubSpot
HubSpot is a popular CRM software that offers a ticketing system to track customer inquiries and support tickets. It is an all-in-one marketing, sales, and service platform that helps businesses grow better. HubSpot’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
2. Zendesk
Zendesk is a cloud-based customer service software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. Zendesk’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
3. Freshdesk
Freshdesk is an easy-to-use customer support software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. Freshdesk’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
4. Zoho CRM
Zoho CRM is a powerful CRM software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. Zoho CRM’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
5. Salesforce
Salesforce is a cloud-based CRM software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. Salesforce’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
6. Bitrix24
Bitrix24 is a powerful CRM software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. Bitrix24’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
7. Pipedrive
Pipedrive is a sales CRM software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. Pipedrive’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
8. Insightly
Insightly is a CRM software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. Insightly’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
9. Agile CRM
Agile CRM is a CRM software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. Agile CRM’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
10. SugarCRM
SugarCRM is a CRM software that offers a ticketing system to manage customer inquiries. It provides businesses with a platform to handle customer support tickets, live chat, and phone support. SugarCRM’s ticketing system is easy to use, and businesses can manage customer inquiries efficiently.
Features:
- Customizable ticket properties
- Automated ticket routing and escalation
- Email integration
- Knowledge base
Conclusion
Choosing the right CRM software with a ticketing system is essential for businesses that want to keep track of customer requests, inquiries, and complaints. The above list of the ten best CRM software with a ticketing system can help you make an informed decision. Evaluate your business needs and choose the CRM software that suits your requirements.
